01
Frame the problem
Translate ambiguous stakeholder needs into measurable questions, requirements and decision criteria.
Business Analyst · Decision Design
Turn the mess
into momentum.
I connect business questions, customer behavior and operational data to uncover the signal behind better decisions, with analysis that people can actually act on.
01 Requirements02 Process Mapping03 KPI Design04 SQL & BI05 Stakeholder Insight01 Requirements02 Process Mapping03 KPI Design04 SQL & BI05 Stakeholder Insight
01 / Approach
Questions first. Numbers second.
My work follows the way business analysis really works: multiple fragments of evidence becoming one clear picture.
02
Find the pattern
Combine SQL, dashboards, process evidence and customer signals to isolate what is actually changing.
03
Make it usable
Turn analysis into concise narratives, KPI systems and recommendations that teams can move on.
04
Close the loop
Measure outcomes, surface new questions and keep the decision system learning after launch.
02 / Experience
A career in connected signals.
Representative experience showing how analysis moves from discovery to operational impact.
Decision systems for a scaling business
Partnered with product, sales and operations to define KPI trees, improve reporting cadence and turn recurring questions into repeatable analysis.
From journey friction to action
Mapped customer journeys, investigated service bottlenecks and helped teams prioritize improvements using evidence instead of assumption.
Making reporting less noisy
Consolidated fragmented reporting into clear dashboards, recurring insight packs and decision-ready management views.
03 / Impact
Useful numbers, not vanity numbers.
A compact snapshot of the outcomes a strong analytical operating rhythm can create.
↗0+analysis-led decisions shipped
◎0+processes mapped & improved
∆0+dashboards & KPI views delivered
+0+cross-functional teams supported
04 / Capabilities
The analyst toolkit.
No repetitive percentage bars. Capabilities are shown as a practical map of the work behind the outcomes.
A
Business Requirements
Discovery workshops, user stories, acceptance criteria, stakeholder alignment and scope definition.
B
Data & BI
SQL analysis, dashboard design, KPI definitions, trend analysis and management reporting.
C
Process Analysis
Current-state mapping, root-cause analysis, bottleneck discovery and future-state recommendations.
D
Decision Storytelling
Executive narratives that connect evidence, trade-offs and recommendations without burying the point.
05 / Selected Work
Where the pieces become a picture.
Representative case studies designed to show business thinking, analytical rigor and clear communication.
01 · Revenue Operations
Pipeline Pulse
Built a funnel diagnostic that connected stage movement, conversion behavior and sales activity into one management view, helping leaders focus on the points where momentum was leaking.
02 · Customer Experience
Friction Map
Mapped service journeys and prioritized recurring friction using impact, frequency and effort.
03 · Operations
Capacity Canvas
Converted workload patterns into a planning model that made staffing trade-offs visible.
06 / Contact
Let’s find the next signal.
Have a messy business question, a reporting problem or a process that needs clarity? Start the conversation.
✉ sam@metricmosaic.example☎ +1 617 555 0156
◎ Boston, MA